On Friday morning ThoughtFarmer hosted a breakfast & learn session on the topic of knowledge management in the workplace. For many, it was an introduction into knowledge sharing solutions.
Guest speaker Melissa Uster, Legal Resource Council for Davies Ward Phillips & Vineberg LLP, headlined the session with the topic of How a Modern Intranet can Help Knowledge Management.
Melissa discussed the benefits of knowledge sharing, and how their intranet is helping their firm create a space for collaboration that enables lawyers to easily search and locate important and updated information. Their intranet features a people finder, interactive floor plans, a community page, and page for recent announcements, events, and firm updates.
“Clients expect value and efficiency from our lawyers. They in turn demand the highest quality of work for themselves and each other,” said Melissa. “Our team’s role is to create efficient access to our lawyers’ collective best thinking. We aim to reduce costs for clients and accelerate innovation in the approaches we bring to their legal matters.”
Knowledge Management is based on the theory that an organization’s most valuable resource is the knowledge of its people. KM expert David Skyrme describes knowledge management as the "explicit and systematic management of vital knowledge and its associated processes of creating, gathering, organizing, diffusion, use, and exploitation. It requires turning personal knowledge into corporate knowledge that can be widely shared throughout an organization and appropriately applied.”
At some level, we are all knowledge managers. We manage knowledge acquired through training, or through experience. We manage knowledge that is learned, and knowledge that is innate. Organizations interested in knowledge sharing solutions can learn more by reading a case study on how the Vancouver Police Department leveraged their intranet for knowledge management.
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