Last updated: October 15 2020
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy is intended to help you understand what information we collect about you, how we use and disclose such information, the steps we take to protect such information, and your rights regarding your personal information.
This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our events), unless a different policy is displayed. “ThoughtFarmer”, “we” and “us” refers to OpenRoad Communications Ltd. We offer a range of products and services, delivered via our websites, our Cloud environment, our mobile apps, and on-premise software. We refer to all of these products, together with our other services and websites as “Services” in this Privacy Policy.
If you do not agree with this Privacy Policy, do not access or use our Services or interact with any other aspect of our business. Where we provide the Services under contract with an organization (for example your employer) that organization controls the information processed by the Services. For more information, please see Notice to End Users below.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We collect information about you when you input it into the Services or otherwise provide it directly to us.
When you use the Services, we may automatically record certain information from your device by using various types of technology, including cookies, ‘clear gifs’ or ‘web beacons’. This automatically collected information may include your IP address or other device addresses or ID, web browser and/or device type, user agent, push notification token, operating system type, operating system version, the web pages or sites visited immediately before or immediately after using the Service, the pages or other content you view or interact with on the Service, and the dates and times of the visit, access, or use of the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you open, click on, or forward a message. You may limit the automatic collection of certain information by our Service, by disabling the cookies using your browser options or by installing a third party cookie blocker, like Ghostery. By doing so it may prevent you from using specific features on our Service, such as maintaining an online account. We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalize our Services, such as remembering your information so that you will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Services and third party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Services.
We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners.
We take steps designed to ensure that only those employees who need access to your personal information to fulfill their employment duties will have access to it. How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under the General Data Protection Regulations (“GDPR”). The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
We make collaboration tools, and we want them to work well for you. This means sharing information through the Services and with certain third parties in the ways discussed below. We may share or transfer information we collect under this Privacy Policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.
When you use the Services, we share certain information about you with other Service users.
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services. When we disclose your personal information to third parties, we take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with, and these third parties provide sufficient guarantees to implement appropriate technical and organizational measures.
Your personal information may be stored and processed in any country where we have facilities or in which we engage third party service providers, including data hosting service providers. By using the Services, you consent to the transfer of information to countries outside of your country of residence, including the United States, Canada, and the United Kingdom, which may have different data protection rules than in your country. While such information is outside of your country of residence, it is subject to the laws of the country in which it is held and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the GDPR requirements providing adequate protection for the transfer of personal information from the EU/EEA to third country.
While we implement safeguards designed to protect your information, no security system is impenetrable, and due to the inherent nature of the Internet we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
If you use our server or data center Services, responsibility for securing storage and access to the information you put into the Services rests with you and not ThoughtFarmer. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
How long we keep the information we collect about you depends on the type of information, as described in further detail below. After the relevant amount of time such as is detailed below, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this Privacy Policy.
Administrators are able to: (i) require you to reset your account password; (ii) restrict, suspend or terminate your access to Services; (iii) access information in and / or about your account; (iv) access or retain information stored as part of your account; (v) install or uninstall third-party apps or other integrations. In some cases, administrators can also: (i) restrict, suspend or terminate your account access; (ii) change the email address associated with your account; (iii) change your information, including profile information; (iv) restrict your ability to edit, restrict, modify or delete information.
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. Please contact your organization or refer to your administrator’s organizational policies for more information.
The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
We may change this Privacy Policy anytime. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Privacy Policy, you will need to stop using the Services and deactivate your account(s), as outlined above.
If you have any questions or comments about this Privacy Policy or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside your country of residence, our Privacy Officer can be reached by mail or email using the following contact information: ThoughtFarmer Inc. #210 – 12 Water St. Vancouver, British Columbia, V6B 1A, Canada E-Mail: privacy@thoughtfarmer.com