Drawing on the objectives we’ve already outlined, it’s now time to look closer and determine what goals you want your intranet to help you achieve. As mentioned before, you are likely to be asked what the tangible outcome of the proposed intranet is. And as great as stronger employee engagement is, your decision makers are going to expect something more concrete and measurable.
Most people understand the value of employee engagement, improved communication and collaboration, and increased knowledge share. Unfortunately measuring these things is a different beast. Not that it isn’t possible to measure, but it’s certainly not as obvious of a measurement as something like accounting software.
We talked in part one about the common reasons most organizations choose to acquire intranet software. Now let’s look at how each one of these objectives can be measured. This will not only help reinforce the frustration that likely got you to this point, but it will also help your decision makers recognize the specific outcomes of what you are proposing.
ThoughtFarmer has analytics built into the platform, making it easy to measure a lot of the below KPIs. We also suggest running an additional survey about six months after your intranet is launched to further reaffirm the success of your goals and objectives.
We’ve already established than an intranet can facilitate and improve knowledge management. This can be measured by baselining how employees share new ideas and then measuring once an intranet is in place. You could also measure how many of these ideas were implemented.