In a Nutshell: As sure as water’s wet and days are long, content—in the broadest sense of the word — is the very heart of the internet. Perhaps less obvious but no less factual is that Search (think: Google) makes that heart beat. The same holds true for your intranet; an instance with poor search functionality is akin to a Google-less internet… it just, won’t, work, properly.
But fear not, we’re here to help. In this 3-part content series Ephraim Freed, internal-comms expert-in-chief — the expert’s expert — looks at how to optimize the search functionality of your intranet. In Part 1, he details 13 critical features that deliver on the technical side of search management and the search interface.
First Things First
Fact: most organizations will face challenges around the search functionality of their intranet. But just as all challenges are little more than opportunities in disguise, search can become an indispensable resource (and, dare we say, a magical experience) for your employees; all you need is a solid set of features and a solid set of best practices to guide the way.
In this post, we’ve compiled a set of search-centric features that will boost productivity and refine your intranet experience. If search is about the destination, actually managing how that search functions is all about the journey, and the following features will help make that journey an infinitely more satisfying one.
Centrally Managing Search Results
“Best bets” (similar to, but better than Google’s “I’m feeling lucky”) will ensure that the most relevant pieces of content are bubbled to the top of your search results.