Governance is sometimes a scary word. It is often misinterpreted as a set of borderline Orwellian policies and procedures, when in reality it is little more than a set of shared values; it simply allows a company to track and manage the things it is supposed to.
At ThoughtFarmer, we see governance as overseeing an intranet after launch so as to ensure all employees are on the same page.
More than a set of official policies and procedures, governance does involve such things as training users, monitoring activities, collecting data. And a well thought-out model can be the difference between long-term success and eventual failure.
Why intranet governance is important
Trevor Allen, ThoughtFarmer’s senior user experience designer and resident governance expert says, “a social intranet is a way to cultivate an engaged culture and governance ties into employee and customer engagement”.
A well-defined governance structure can help overcome three common intranet governance roadblocks: politics, a lack of clear purpose and a lack of data. Furthermore, adoption can be difficult without an intranet strategy supported by governance processes, and sometimes roles and responsibilities change after an intranet project becomes a program. Finally, having a governance structure in place can help minimize confusion if intranet managers change or executive sponsors move on after launch.
ThoughtFarmer’s governance approach
ThoughtFarmer helps clients roll-out successful intranets by starting governance conversations early on in the project phase. This approach ensures that we can get the right people and right processes in the right place and at the right time for launch.