In A Nutshell
Credit unions and intranets have more in common than you’d think. At least that’s according to Ilana Friesen, former internal communication specialist for one of Canada’s largest credit unions. Among her many credit union related projects, Ilana successfully researched and implemented a company-wide intranet, so she is something of an authority on the topic. In this piece Ilana explains why the two have so much in common, how that affects you, and what you can do to choose an intranet solution that’s right for you.
Consider this: credit unions and intranets have a lot in common. Like, a lot. “Okay” you may be thinking, “but a lot seems like a bit of a stretch”. Well, having spent time on both sides of the fence I’ve come to appreciate just how symbiotic the relationship between the two can be. Allow me to explain…
A key tenet of any credit union, and something that differentiates them from other financial institutions, is that members, as owners, can directly influence how credit unions operate. This means that credit unions must operate in a more collaborative fashion, and with more transparency than other types of financial institution. Coincidentally, these same requirements were among those that lead to the invention of the intranet: the need for a space where stakeholders could come to communicate, collaborate, and create.
So while there’s little doubt that credit unions can benefit from an intranet, picking an actual provider is far from easy. Believe me, I’ve got the scars to prove it: I was an internal comms specialist for one of Canada’s largest credit unions at a time when the company was pursuing a more transparent, collaborative culture.