In our first blog post on intranet surveys, we discussed the importance of an intranet evaluation survey, and how it is a key tool in gauging how your employees feel about your intranet.
Now we are going to take it one step further to help you design and launch an intranet survey to ultimately measure your social intranet satisfaction.
Applying an evaluation survey like the one below on a recurring basis will provide comparable data to show change over time. In addition to documenting improvements, the recurring evaluations can show the strengths and weaknesses of your intranet and trends in how it is being used and can provide guidance on how and where your intranet team can focus its efforts.
Step 1: Designing your social intranet satisfaction survey
Understanding your intranet’s purpose
Before we get into the specifics of which questions you want to ask on your survey, you need to first identify your intranet’s purpose. This may seem obvious, but it is often overlooked. Your intranet’s purpose can help raise the project above departmental politics and provides guidance on priorities. It should also link to your company’s missions, vision, values, and strategy.
The intranet purpose statement should clarify your intranet’s core goals, for which you want to measure impact. To do that you can align the survey questions with the intranet purpose statement.
Most social intranets aim to:
- improve communication
- improve access to information
- improve collaboration
- increase connections and knowledge sharing
- streamline specific processes and
- improve the sense of company community.