In short, a use is the simplest possible requirement specification to capture how an end user will interact with a solution to achieve their desired end goal. It’s a document that outlines a tool’s functionality in the context of user actions; it’s basically saying, “If a user needs this, the software helps them do that.”
Use cases focus on the users of the system, rather than the system itself, and can go a long way in helping you push forward a business case for intranet software.
“Awesome intranet, super customizable, easy to use.”
“Brilliant product, superb staff!”
Communications Coordinator, Public Relations and Communications
“The artistry and genius of functional design makes this a joy to use.”
“They really know their stuff and really care about the long-term success of your intranet.”
Research and Administrative Assistant