Case study: How Hachette used their intranet to create & share COVID-19 info

Case study: How Hachette used their intranet to create & share COVID-19 info

At the onset of the pandemic, Hachette’s intranet became a valuable tool—one that allowed the publishing company to quickly create and share detailed information, and maintain a strong sense of community and connectedness throughout the entire company.

February 24, 2021

The COVID-19 pandemic created an insatiable demand for news and information for people around the world. It also created a new working dynamic as many employees were forced to work remotely or in a hybrid environment. This sparked a surge in intranet software, as organizations, like Hachette, aimed to provide employees with a single source of information.

Hachette’s intranet journey began approximately five years ago with a custom-built Python application using the Django framework. But like many in-house built intranets, it had its limitations and frustrations. “It was becoming increasingly more challenging to allocate technical resources to its development and maintenance,” said Ryan Pugatch, VP, Strategic Technology, Hachette Book Group.

Ryan and his team began searching for a new solution. “We needed a solution that was easier to use and allowed  everyone to maintain content rather than relying solely on our internal communications team.”

The team investigated numerous other intranet solutions, but eventually selected ThoughtFarmer due to its ease of use and intuitive interface.

At the onset of the pandemic, Hachette’s intranet became a valuable tool—one that allowed the publishing company to quickly create and share detailed information, and maintain a strong sense of community and connectedness throughout the entire company.

Hachette devoted a section on their homepage for all COVID-19 updates — a popular tactic among ThoughtFarmer users — which employees came to rely on for up-to-date news information.

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