Rachel Happe, Co-Founder & Principal at the Community Roundtable
Rachel Happe is a Co-Founder and Principal at The Community Roundtable, a peer network for social media, community, and social business leaders. She has over fifteen years of experience working with emerging technologies including enterprise social networking, ecommerce, and enterprise software applications. Rachel has served as a product executive at Mzinga, Bitpass, & IDe, and as IDC’s first analyst covering social technologies. Rachel started her business career as an analyst at PRTM. Rachel is a GigaOm Pro Analyst and serves on Social Media Today’s Blogger Board, the Enterprise 2.0 Conference Advisory Board, and as an Isis Parenting Fellow.
Rachel’s Topics at the Social Intranet Summit:
The State of Community Management in 2011
Wednesday, September 28th at 1:30 PM
Community management is an essential part of optimizing a social approach to business and while it has existed for some time online, it is now becoming a mainstream discipline of general management as well as a specific role assigned to the person who does the front line engagement. As a result, the discipline is changing and maturing rapidly. Hear Rachel share the latest best practices and lessons learned, compiled from the leading practitioners in the space.
Community Management 101
Thursday, September 29th at 1:00 PM
The use of social technologies is fast approaching mainstream adoption but the process and management changes required to fully utilize the potential of these technologies has not caught up. Community management is an essential part of optimizing social approaches but as a discipline it is not universally well understood. Rachel will explore what community management is, the risks of not using it, and some best practices and examples.
Get to know Rachel
- Website: http://community-roundtable.com/
- Twitter: @RHappe
- LinkedIn: http://www.linkedin.com/in/rhappe
Recent choice tweets
- @rhappe: For those that would like to download The State of Community Management – here it is: http://community-roundtable.com/socm-2011 #FutureCMTY 13 Sep
- @rhappe: Panelists: Rely on outside consultants for help w strategy, keep cmty mgmt in house, can outsource moderation if needed #futurecmty 13 Sep
- @rhappe: Must read post by @jonhusband – Why E2.0 and Social Business Initiatives Are Likely to Remain Difficult http://bit.ly/q5OdY1 #e20 #socbiz 12 Sep
- @rhappe: Two fantastic graphic commentaries on today’s organizations (found on a diaper blog…?!?) http://bit.ly/q9qNiE & http://bit.ly/phw6fT 9 Sep