Intranet governance is one of those big, vague, scary words that people toss around a lot. What does it really mean? What does it look like in real life? Where do you start with it? Tony Byrne, CEO of the Real Story Group, said that intranet “governance is like sex: people tend to talk about it more than they do it.” This article breaks down intranet governance into concrete, relatable terms and focuses on what it means to “do” intranet governance.
A simple definition
In its most straight-forward meaning, governance is decision-making.
Whenever you have more than one person involved in making a decision you need governance in place to facilitate the decision-making process.
A congress or parliament is the primary national-level decision-making body of a country. The president, executive branch and administration implement the decisions made by congress/parliament.
Similarly, in intranet governance the two main parts are 1) making the decisions and 2) implementing them. The governance problems many intranet teams face start at the very foundation, with unclear decision-making roles and processes.
Intranet governance starts with four basic questions:
- What are the decisions to be made? (scope)
- Who should be involved in those decisions and what are the roles? (responsibilities)
- How should the decisions be made? (processes)
- How should the decisions be implemented? (implementation)
You can provide tremendous clarity around every part of your intranet project by consistently returning to these four simple questions.
The 7 big decisions of intranet governance
In the realm of intranets there are many large and small decisions that need to be made.