Last week we discussed 7 Tips for Designing Your Intranet Training Program. Today we move into the classroom: tips for actually delivering the training.
1. Create a comfortable learning environment
A new social intranet requires employees to use new technology and change the way they work. Whether they admit it or not, many employees find change and technology scary. So one of the main goals of social intranet training is to remove fear and uncertainty, helping users to be comfortable with the new intranet. This requires a positive, comfortable training atmosphere:
- Make a warm, inviting introduction
- Leave time for slower users to keep up
- Frame people’s mis-steps positively so they don’t feel embarrassed
- Create a flexible agenda
2. Ensure each participant has a computer
People learn best by doing. They won’t remember how to do specific tasks just from watching someone else do them on a big screen. People have to see and then do.
Ideally, every trainee has their own laptop and brings it to training. If that’s not possible, ensure each trainee has a computer to use and is logged in as themselves.
3. Train in teams
Social intranets provide tools for team collaboration, so your training should reflect that. Try organizing training classes by team. While you’re working through practical training scenarios, teams can start connecting and coming up with ways they can use the intranet together.
4. Practice logging in
The most important task a user absolutely must be able to complete is to log in. If users don’t know how to access your intranet, you have no hope of succeeding.