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Expert support

Your success is our passion

From the moment you choose ThoughtFarmer, you can rest assured we’ve got your back. Our customer satisfaction ratings speak for themselves, consistently ranking best in our industry.
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Coast central credit union
ThoughtFarmer has been a great partner! The community site is a great tool for information and idea sharing.”
Kandis Basinger
Training Manager
Coast Central Credit Union

Award-winning support is included

Dedicated expert advisor

From the first insightful kick-off call through bi-weekly check-ins and launch, you’ve got a dedicated Customer Success Manager on call.

Helpdesk and support

Access our online helpdesk for personalized technical support, expert guidance, and a wealth of resources.

Video training library

Prepare for launch and beyond with our on-demand training videos. Access clear step-by-step guidance for you and your team.

Tech implementation support

Our comprehensive technical support optimizes your intranet’s configuration, tailored to your business’s unique needs.

Custom-branded theming

Let our designers create a customized intranet theme that aligns with your brand identity.

Regular product releases

ThoughtFarmer evolves with frequent upgrades, backed by helpful tutorials and videos for your success.

Product feature webinars

Participate in customer webinars, learn about features, and optimize your ThoughtFarmer experience.

Insightful newsletters

Get inspired with our email newsletters, featuring other customer success stories and valuable insights for your journey.

Exclusive ThoughtFarmer Community

As a valued customer, you unlock the doors to the vibrant ThoughtFarmer Community site. Learn, connect, and thrive alongside other users and intranet managers.

Guaranteed service and reliability

Count on us for SOC 2 Type II compliance, continuous monitoring, and optimized reliability for ultimate peace of mind.

24/7 emergency support

Rest easy knowing our emergency support is just a call or email away.

Want to take your intranet launch to new heights?

Accelerate your success with Professional Services, for a flawless launch.
Professional Services
Itassca Bank And Trust
Ben, Jasper, and Johnny have been amazing. They are all professional, communicative, friendly, and easy to work with. I have never worked with such a great team.”
Matthew Rogers
VP Technology Officer
Itasca Bank & Trust
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Learn why ThoughtFarmer is G2's highest rated intranet vendor.

Speak with an intranet expert

Let us show you how our expert support ensures a flawless intranet launch.
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Coleton Thielmann
Account Executive