What our consulting clients are saying
Clients who've received consulting services have been able to reach their intranet goals quickly and achieve long-term intranet success.
Our intranet consulting streams
An intranet project is about more than clicking "install" — it's about changing the way your organization works together. Our consulting services focus on three main streams: content, engagement, and technology. In our experience, we've found these are the three core components for success in every intranet project.
What it is: All the resources, news items, files, documents, and data on your intranet.
Our goal: Employees can find the information they need to do their job quickly and easily.
Content audit how-to guide
Card sorting how-to guide
Content migration worksheet
What it is: The infrastructure that makes it work.
Our goal: Software works well, employees can log in, and IT is set up for success.
What it is: Pre- and post-launch activities that include your employees and improve adoption.
Our goal: People are excited to use the intranet and view it as a valuable resource to help them do their job.
15 ways to engage users in building an intranet
How to measure business outcomes
While every intranet project focuses on the three intranet consulting streams outlined above, the individual mix of resources and activities depends on your business. We start with an introductory call to explore your unique needs and then recommend a package tailored to your organization.
We listen to you and seek to understand:
- Practical information about your company (type of business, locations, languages, etc).
- Availability of internal resources.
- Existing content and technology.
- Internal buy-in and governance processes.
- Vision and objectives of the new intranet.
Depending on your organization, your existing content and your internal resources, engagements usually vary from 50 to 200 hours of consulting, or more.
On-site or remote
We can provide on-site or remote consulting, or a blend of both depending on your needs. We recommend on-site consulting when your project has tight timeframes or limited internal resources. On-site engagements are short, intensive sessions designed to get your project off the ground. If you have more flexible timelines and in-house resources, remote engagements are spread over the timeline of your project where we coach your team to success.
Put our experience to work for you
We offer a diversified team of intranet strategists, usability experts, corporate trainers, graphic designers, support consultants, and software developers to meet your intranet consulting needs. Our intranet consulting team is led by Gordon Ross, Vice President & Partner, who brings 18 years of digital consulting experience and speaks globally on intranets, social business, and the future of work.