Consider us part of your team

ThoughtFarmer Customer Success gives you ongoing support to confidently build, manage, and grow your intranet. You can communicate with Technical Support and Customer Success Managers via email or Helpdesk, join ad-hoc support meetings, attend bi-weekly Q+A office hours, and, in some cases, participate in quarterly business reviews. Learning resources like Helpdesk articles, video tutorials, guides, and the ThoughtFarmer Customer Community are always available to help you get the most from your platform.

ThoughtFarmer’s support service response times are:

• Emergency requests: within 4 business hours
• Critical issues: within 2 business days
• Non-critical requests: within 4 business days

We’re here to help. It’s our top priority to provide timely and helpful support when you need it most.

ThoughtFarmer Customer Success is included with every plan and provides ongoing guidance, technical support, and intranet best practices to support your journey. The Customer Success team focuses on enablement and product-related help, assisting your team to confidently manage and grow your own intranet over time.

Professional Services is an optional, paid offering designed for organizations that want a more consultative, highly-managed approach. It offers white-glove project management and coaching to help plan and deliver a structured launch, revamp, or program.

Many customers successfully launch and grow their intranet with the help of our friendly Customer Success alone. But when needed, Professional Services can complement Customer Success by supporting specific needs.