Carolien Dekeersmaeker

Carolien Dekeersmaeker brings over 10 years of experience in customer service and account management as ThoughtFarmer’s Client Services Manager. She’s known for her exceptional follow-through, a strong customer focus and methodical work ethic as she guides new customers from their ThoughtFarmer installation to their intranet launch.

As Client Services Manager, Carolien acts as the first point of contact for all our customers and manages the ThoughtFarmer support and documentation team. Carolien also brings some great multilingual support as ThoughtFarmer continues to explode internationally. Her French, English, Dutch and Spanish language skills have been an asset with our ThoughtFarmer clients in Europe.

Carolien has a Masters degree in French Literature and completed a post-graduate Communications program at the University of Antwerp (Belgium). She firmly believes in the power of checklists. When Carolien is not busy with ThoughtFarmer customers, she is kept busy by her feisty son and daughter, trotting around the city with a camera, running and dreaming about trips to Italy and Japan.