ThoughtFarmer Support

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Our Promise

At ThoughtFarmer, we’re committed to supporting you 100 percent. We want to help you be successful!

Our friendly support team does our best to respond to emergency requests within four business hours, critical issues within two business days, and non-critical issues within four business days.

We’re usually much faster than that, though.

Documentation


Helpdesk

Need assistance?

We’re here to guide you on your intranet journey. Get in touch with us or connect with other clients in the ThoughtFarmer community.

We have a great ThoughtFarmer customer community site filled with helpful documentation, discussion forums, training materials, and more. Log on to our ThoughtFarmer Community and connect with other clients to share best practices, lessons learned, and tips & tricks. Get your questions answered and take your intranet skills to the next level!

Explore the ThoughtFarmer Community Site

If you’re having trouble with your installation, difficulty getting a module up and running, or need help configuring a card, our talented and responsive support team is standing by.

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Send us an email

helpdesk@thoughtfarmer.com

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Give us a call

Monday – Friday, 8am – 4pm PST, excluding statutory holidays

North America: 1-888-694-3999
International: +1-604-566-8300 ext. 2

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Submit a Support Request

You can submit a Support Request by using our Helpdesk.

If you’ve purchased 24/7 emergency telephone support, give us a call:

North America: 1-888-694-3999
International: +1-604-566-8300 ext. 4

Emergencies can happen. To give your team peace of mind, we offer twenty-four hour, seven days a week emergency support. In the meantime, check out our Emergency Troubleshooting Tips.

ThoughtFarmer Training

Looking to train with a ThoughtFarmer expert? We run training sessions for all levels of experience, in the classroom or online.

Learn More