Social Intranet Blog
What makes good collaboration? 10 real-world tips

What makes good collaboration? 10 real-world tips https://www.thoughtfarmer.com/files/2018/06/TF_ILL_Bugs_LadyBugsOnLeaf_RGB-small.png

More often than not we believe technology is the solution to our collaboration challenges. But we forget that good collaboration depends more on people. Here are some real-world examples to help your team work better together.

Intranets can improve collaboration, but we often lose sight of the fact that good collaboration ultimately depends on people, not technology.

Here are ten real-world tips that will help you improve collaboration at your work.

  1. Constantly clarify roles, especially in meetings: “Who’s facilitating the meeting? Who’s noting next steps?” Overlapping or unclear roles lead to confusion, duplicate efforts, and oversights in follow-up.
  2. Explicitly state responsibilities: Never say “we’ll do X” because then it’ll never happen. Whenever there is a follow up item, state the single person responsible as well as the due date.
  3. Be honest about mistakes: A manager sets the tone for their team. If they admit mistakes and expect team members to call them out when they violate team norms, then they will set a powerful example for accountability.
  4. Go into the conflict zone, respectfully: In his book The Five Dysfunctions of a Team, Patrick Lencioni lists “fear of conflict” as dysfunction #2, and offers tips on how teams can deal with conflict effectively. Conflict is important — deftly handling it can expose important problems, help team members improve their performance, and bring people closer together.
  5. Explicitly identify who’s responsible for each decision & how it will be made: Is this agenda item a group decision, or is the manager trying to gather input for their decision? Does everyone need to agree or will 3-out-of-5 be enough to decide? Lack of clarity here leads to false assumptions, wandering discussions and confusion.
  6. Create an online workspace, together: Don’t make your online workspace the administrative assistant’s responsibility alone. Instead, work together as a team to identify the structure and learn the software. This joint process will lead to stronger adoption and increased accountability.
  7. Managers: Exemplify collaboration software use: If a team is shifting to a new software tool, the surest way to fail is for the manager to not use it. One of our clients used their ThoughtFarmer intranet from day one to gather employee input. Anything they posted received immediate responses and their use triggered an organizational transformation.
  8. Craft simple, outcome-oriented goals: The more complicated a goal is, the more room for interpretation and extrapolation. Go the extra mile to make your goals simple and concrete. Outcome-oriented goals focus on results rather than just products and can provide greater clarity and focus.
  9. Consistently review team/project goals: By consistently restating your goals you can keep the team’s efforts focused when opportunities and decisions arise and keep a tight grasp on the scope of your efforts.
  10. Discuss how the team’s goals tie into the organization’s: By linking a team’s or project’s goals to larger company goals you can find inspiration and a higher sense of purpose. Everyone on the team will feel they are playing a meaningful role.
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Good collaboration takes courage

These aren’t the types of simple tips you can implement without any thought. All of them require some planning, courage and commitment.

Success Evidence Success Evidence Examples
Financial
  • Reduced travel expenses for internal meetings.
  • Reduced printing costs.
Behavioural
  • Employees store documents on the intranet instead of the shared drive.
  • Employees make fewer errors on routine processes.
Attitudinal
  • Employees express satisfaction with the new intranet.
  • Internal communications expresses delight with new functionality and tools.
Technical
  • Pages load more quickly than the old intranet.
  • Employees no longer have to contact IT to reset their passwords.
Experiential
  • Reduced time required to submit expenses.
  • Customers receive more consistent and accurate information.


Social intranet software offers a huge improvement over the tools many people use to collaborate. But software itself is only part of the puzzle.

The real value surfaces when you also have the courage to change people’s habits and ways of working together. Do that and you’ll amplify the power of your social intranet.

Have questions? Get in touch! We're always happy to hear from you.

June 25, 2018

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