ThoughtFarmer has an exciting opportunity for a smart, multi-talented User Experience Practitioner to join our Professional Services team. ThoughtFarmer is intranet software that helps employees at organizations around the world communicate, connect, and get work done. In fact, that’s our mission, to Make Work Better. And to make that mission possible, our clients need insightful advice about how to wrangle content, streamline business processes, and truly inspire change within their organization…. that’s where you come in.

Who you are: 

You are someone that knows that “simple, intuitive, useful” are little words that take big effort to achieve. You are intrigued by how collaboration can work inside companies and are excited about the challenges that come with designing organizational change. You have a willingness and eagerness to learn about new methods, and are open to working with a great team of analysts, developers, creatives and fellow UX designers, as well as directly with our clients.

What you’ll be doing: 

As a User Experience Practitioner working with the Professional Service team, you will be responsible for helping clients get successfully set up with ThoughtFarmer. You will work with clients from kickoff through content migration to ensure their intranet is set up in a way that is intuitive and easy for end users and delivers on their organization’s business objectives.

Is this the right fit for you?

You enjoy presenting concepts and facilitating discussions among senior-level stakeholders. A degree helps, such as human-computer interaction, interaction design, computer science, or cognitive psychology. More important, though, is what you’ve been doing for the past 5 years. Have you been involved in UX and IA projects in complex organizational environments? Have you been helping organizations embrace change? Have you been satisfying the needs of diverse groups of stakeholders? And do you “get” social software and the possibilities it opens for the enterprise?

You possess the following skills and knowledge:

  • 3+ years of experience designing and developing Information Architecture for web sites and/or intranets
  • 5+ years of experience working with web content and information analysis.
  • Facilitation of methods like card sorting and task testing to generate and validate IA concepts
  • Ability to educate users on best practices in writing, editing and migrating content in a collaborative environment
  • Assist with content inventories and content audits to ensure the right content is part of the IA
  • Solid understanding of user interface design concepts and techniques
  • Understand and have experience with user-centered design, usability, information design, interaction design, and goal-oriented design
  • Excellent group facilitation and presentation skills
  • Excellent communication skills (both verbal and written)

Our professional services engagements are delivered both via webinar and on-site. Travel is common (about 1-3 trips per quarter) as our clients span the globe, from Amsterdam to Ottawa, London to Dubai, and many places in between.

What we offer

This is a full-time, permanent position.

ThoughtFarmer is owned by OpenRoad Communications, a 45-person team based in beautiful Vancouver, British Columbia, Canada. We’ve been a fixture in Vancouver’s tech community since 1995. We’re private, self-funded and consistently profitable.

OpenRoad offers competitive wages for staff, overtime pay (yes, you read that right—overtime pay), and great benefits. You will also have the opportunity to attend conferences, participate in staff events, and enjoy birthday cake/beer/whiskey/pop at least once a month. We’re proud of the high quality solutions that we deliver to our clients but most importantly, we’re proud of the people that make it happen. Our flexible working environment is located in downtown Vancouver and is easily accessible by bike, bus, SeaBus, SkyTrain, and West Coast Express.

How to apply

Send your resume to In your cover letter, please describe a recent project where you were responsible for IA and content migration on an intranet or public website. What was the biggest challenge on the project? How did you overcome it?

Only candidates that meet the minimum requirements will be considered. No phone calls please. Applicants must be eligible to work in Canada. High-five if you read and adhere to the small print.